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Bilingual Customer Service Representative


  • This role will be right for you if
    • You’re passionate about helping others and working with a variety of people.
    • You’re excited by the idea of providing customer service to both clients and their employees.
    • You’re eager to learn and determined to reach success


  • Core Output Statement and Description Overview
    • The Bilingual Customer Service Representative is responsible for speaking with our clients new and prospective employees. You will be asking questions and determining if they are able to produce tax credits for their new employer, while also potentially helping them secure a new work opportunity.


  • Essential Duties and Responsibilities
    • Answering incoming calls from clients and their employees.
    • Maintaining a high level f professionalism with every caller.
    • Assisting with filing f paperwork.
    • Contacting clients regarding additional support documents as needed.


  • Additional Duties and Responsibilities
    • Providing high levels of customer service.
    • Helping prospective or new employees understand the information and laws.
    • Working with the Manager, Contact Center, to maintain efficiency.


  • Skills & Abilities required to perform Duties
    • Experience in an inbound call center.
    • Bilingual English/Spanish.  Written and oral.
    • Highly polished and professional phone communication skills.
    • Positive attitude with meticulous attention to detail.
    • Self-motivated individual who loves to learn and take on new responsibilities.
    • Proficiency in Microsoft Office (Word, Excel, Outlook.


  • Education, Certifications, or Training desired
    • High School degree required, with Bachelor’s degree as a plus


Trusaic offers a competitive benefits package, including:

  • Competitive Pay
  • Group Healthcare Plan
  • 401K
  • 3 Weeks PTO
  • Paid Holidays
  • Paid Parking or Metro Reimbursement
  • Free Snacks & Coffee
  • Monthly Luncheon
  • Company Events & Activities
  • Company Training
  • Career Advancement Opportunities
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